Proactive IT Management That Delivers Results
We offer a tailored management service that encompasses comprehensive technical administration and proactive change management on Microsoft's cloud platform. As a reliable and trustworthy partner, we take responsibility for maintaining and improving the services that are crucial to your efficiency.
Our approach involves a thorough understanding of your current system environment, allowing us to identify both existing resources and future needs. This enables us to precisely tailor our services to your organization and ensure seamless operation of your Microsoft cloud platform.
Who Is This For?
A second- and third-line support service for IT departments, power users, and project offices. We provide various types of contracts to ensure you receive the precise help you need.
The Coverage You Need
With Assist, you choose the coverage that suits your business. All plans are tailored to Microsoft 365 with variations for the tenant, license, and site complexity, ensuring you only pay for what you need.
Support for Microsoft 365
Today's technological environment requires flexible assistance, intelligent troubleshooting, and leading change management.
Faster Changes
Users want more rapid adaptations in Microsoft 365. This demands entirely new change capacities to deliver effective collaboration.
Reporting and Management
Reports and management metrics become crucial as adoption and interaction within your organization grow and mature.
The SLAs You Need
With Microsoft 365, your primary SLAs are provided by Microsoft. We offer the essential SLAs you need to keep your users satisfied with Assist.
Advanced Operations
We offer a standardized service for Microsoft 365, but recognize that your IT operation situation is sometimes more complex. Therefore, our service is flexible and adaptable.
Why Choose Assist?
By moving both services and infrastructure to the cloud, established IT services become less relevant. Assist 365 is the optimal solution to ensure continuous value creation with Microsoft 365, Power Platform, and Dynamics 365.
We assist you on both the IT and business side – whenever you need it. Here you will get support for everything you need within the platform, and unique access to leading Microsoft experts.
Our Agreements
Assist 365
Proactive management with change leadership and active SLA
-
Access to the service desk
-
2 named resources
-
The SLAs you need
-
Error correction
-
Service report
-
Governance meetings
-
Assistance for the entire Microsoft 365 platform
-
Center of Excellence for Power Platform: Management of apps and workflows
-
Upgrading existing solutions
Assist Basis
Management support for IT departments requiring better control of the platform without their own SLA
-
Access to the service desk
-
2 named resources
-
The SLAs you need
-
Error correction
-
Service report
-
Governance meetings
-
Assistance for the entire Microsoft 365 platform
-
Center of Excellence for Power Platform: Management of apps and workflows
-
Upgrading existing solutions
Dynamics 365 Assist
Management of Dynamics 365
-
Access to the service desk
-
2 named resources
-
The SLAs you need
-
Error correction
-
Service report
-
Governance meetings
-
Assistance for the entire Microsoft 365 platform
-
Center of Excellence for Power Platform: Management of apps and workflows
-
Upgrading existing solutions
Assist Project Portal
Management for our Project Portal with active SLA
-
Access to the service desk
-
2 named resources
-
The SLAs you need
-
Error correction
-
Upgrading existing solutions per the terms of the agreement
-
Service report
-
Governance meetings
*Services not included in the monthly price, billed per hour.
FAQ
What does proactive management entail at Puzzlepart?
Proactive IT management at Puzzlepart includes comprehensive technical management and change management on the Microsoft cloud platform, ensuring that the services critical to your organization's effectiveness are maintained and improved.
Who is Assist intended for?
Assist is a management service designed for IT departments, super users and project offices that need second- and third-line support services.
What type of coverage does Assist offer?
Assist offers different plans for Microsoft 365, which vary based on tenant, license, and page complexity, so organizations can choose the coverage that fits their needs.
How does Assist help accelerate changes to Microsoft 365?
Assist supports organizations with change capabilities required to deliver effective collaboration and faster implementation of changes in Microsoft 365.
What does the Assist management service include?
The service includes access to the service desk, named resources, SLAs needed to keep users happy, bug fixes, service reports, and governance meetings.
What Our Customers Say
Orkla
Puzzlepart assisted us in setting up a new SharePoint-based document management system. The system employs basic SharePoint processes along with some customized solutions. These customized solutions do not hinder further development of the system, allowing it to evolve in line with SharePoint. This ensures that new functionalities automatically integrate into the solution, and the system remains up-to-date even after nearly 5 years, with very few errors.
One of the customized solutions is a hierarchical system that ensures the sharing of documents between sites across the organizational structure. Here, Puzzlepart has created a brilliant solution that uses the code in the URL to define the hierarchy. This ensures a simple change of which sites are connected in the event of a potential organizational change without having to create new sites or modify the documents themselves.
The collaboration with Puzzlepart has always been very good, with quick support and valuable suggestions for potential improvements.
The individuals supporting our solution are very knowledgeable, extremely pleasant, and able to communicate IT technical issues in an understandable way. This makes the system's operation easy.
I highly recommend Puzzlepart.
Stine Grimmer - Assistant Director Food Safety
Let's Talk!
Joachim Gjertsen
Manager, IT management services